Costco Wholesale

Andre Freligh★★★★★3 weeks ago

I’ve always liked Costco, but they are getting way too pushy, and now (in my opinion) discriminating against their customers based on membership tier. This particular store is my local Costco, been coming here 10+ years. Since I was a kid. It’s 35 minutes from me, but it’s our closest one. Today I arrived at 9:15am to go shopping. With my 1 year old daughter in my arms I scanned my membership card as usual, but today I was stoped on the spot and told “I am sorry sir but you are not allowed to shop here until 10am.” Apparently 9am-10am certain days is now “Executive member only shopping.” I tired not to lose my temper because the poor associate was just a 65+ year woman who I am sure did not want to have to give me a hard time, but of course she has no choice. Gotta love corporate. Being that I’d just driven 35+ minutes with a 12 month old: I was not going home without what I came for, but I also didn’t have time to stand around waiting 45 minutes. My daughters nap was coming up. So I begrudgingly went over to the membership counter and upgraded. “Ohhh we’re very sorry sir, well you see, we used to open at 10am but now we open at 9am for executive members only. You can upgrade and then if you don’t meet the annual criteria you can cancel and we’ll refund the difference.” Said the rep, who looked like he just wanted me to shut up and move on. So let me get this straight: you now open a hour earlier so that you can turn people away at the door who aren’t ”executive members”? Got it. Thanks. What a great way to treat your customers, and it comes from the very top! I don’t want to play all these games, Costco. I don’t want to be stopped at your door and told I’m suddenly not welcome at this or that hour. I’ve noticed checkout reps getting more and more aggressive the last couple years pushing customers towards executive membership at check out. Now they’re doing “premium shopping hours”. Just charge me $140 a year or whatever. Don’t give me a cheaper option, and then force your employees to harass me in your store, or start shutting me out completely during “premium hours”. That’s just treating your customers poorly. Costco is losing the plot.

Finn McDaid★★★★★a month ago

ABSOLUTELY HORRIBLE STORE! Nobody ever seems to work at a decent pace there if anyone is even there at all, we were trying to find a staff member to help us at the bakery, and they were nowhere to be found, the gas station is extremely slow, the workers love to dilly dally around, and they love to pull actually decent products off the shelves. While Costco’s is notorious for pulling several amazing products off their shelves, this costco just moves too slow, and the gas station staff tend to move incredibly slow as well, taking an extremely long time to come to your pump because they love to talk with their colleagues instead of actually do their job…

J A V★★★★★3 months ago

So it only takes one associate from the optical department to ruin my 15 membership experience. With other things like customers running over my feet or hitting me with their carts I get to one guy that tops it all telling me I could learn a thing or two with YouTube like what “BS” is that! Came in for glasses I ordered and they did not make my eyesight any better on one eye. Not blaming Costco at all I just wanted to know if that lens was what I was prescribed. Felt like a little run around and definitely no confirmation if it was correct when that person checked. Was just told to just wear them and get use it. Worn glasses for 20+ years and all my others glasses focused perfectly with no getting “use” to it.

Brenda Johnson★★★★★a year ago

I love Costco‘s. Whenever I go in there, I spend several hours walking around the store. Going from row to row and tasting all the Yummies they have available. I found the items that I needed, and I love the oversized items that usually last me about three months. A great place to shop with great prices. Also wonderful personnel.

Joseph Mayen★★★★★7 months ago

My family has been loyal Costco members for north of a decade, as have my two friends and their families. For as long as I’ve been a member, I’ve been able to go through the left side to get food and leave. Today, as I was trying to do this like any other day, and I was rudely stopped by a not so nice employee. After trying to reason with her, she kicked us out. Knowing my rights as a longtime Costco member, I asked a different employee and they nicely sent us to guest services to help us take the steps to get our food. Afterwards, when me and my friends were walking towards the food court, the “not-so” nice employee rung up the supervisor to kick us out again, not knowing we had already talked to guest services, as she was clearly trying to display power she didn’t have. After another 10 minutes of useless debate, we were finally able to get 3 slices of pizza. The only reason you guys get a star is because of how amazing Barbara was from guest services was. The only reason I’m going to be returning to this location is for the hope of seeing Barbara again, as she was the sweets and most understanding people I’ve ever met. The world needs more people like Barbara.